JR Nautical provide outstanding customer experiences and high-quality sea vessels, both new and used, that are destined to exceed your wildest dreams. It is our mission to guide you through every step of buying your ideal boat, and do so by offering our unmatched expertise and ongoing support through the entire process, from the first inspection to the final sale.
An example of our commitment to excellent customer service is demonstrated through our recent sale to a family in Perth on a Meridian 391 Flybridge Cruiser. The spacious layout and comfortable cruise speed engine of this boat make it perfect for family adventures and fun days out at sea with loved ones. The boat met its match with this friendly Perth family, who are keen to get it out on the water and enjoy it in all its glory.
Due to the current COVID restrictions in Australia and by the virtue of the fact that the customer was based in Perth, this sale had to be organised remotely. Our director Chris built a strong relationship with the client and consistently maintained online contact, through regular facetime catch-ups. On account of JR Nautical being down in coastal Victoria, online communication was the only way for our team to allow the client to inspect the vessel and make the all-important decision.
To ensure that the client was well-informed prior to finalising the sale, our team organised oil samples and even organised a surveyor for the boat. After the transaction was completed, our goal was to safely get the boat to its end destination, which we achieved by wrapping the vessel and liaising with various transport companies.
Some words from the Family
“We want to extend our thanks and appreciation for your above and beyond service during the purchase of our Meridian 391.
Purchasing a boat can be a daunting experience in anyone’s book, but purchasing our new pride and joy here sight unseen because of ‘Corona Corona’ from the other side of the country sure did have its anxious moments.
But without pissing in his pocket, Chris eased our concerns and anxiety and kept us in the loop at every stage of the game. Even when we were waiting 5 weeks for oil sample results, and he had other more pressing issues to deal with on a personal level, he still made every effort to make himself available and inform us of the latest updates.
Knowing we were going to purchase this boat sight unseen, he made every effort to ease our concerns, whether that be via regular good old facetime sessions on board, regular updates or through outlining the transfer process to us in Victoria.
Chris was upfront with known issues with the boat, arranged wrapping for us, liaised with transport companies regarding transport from Melbourne to Perth, packed her up for transport and even began the escort process with the transport company to ensure she headed on her way safe and sound. Some 3500 odd kilometres later, safe and sound she arrived, and we haven’t looked back since.
We are still pinching ourselves with how fortunate we are to have gone through this purchase process with Chris, and still can’t believe we pulled the purchase trigger without seeing the boat in the flesh and can’t thank JR Nautical enough for delivering on their word”.
Sound interesting?
To learn more about our luxury boat brokerage services in Queenscliff and throughout all of Australia or to check out our current catalogue of boats for sale, please contact us on 0490 364 633 or email us at info@jrnautical.com.au today. We greatly look forward to hearing from you.
